Returns & Refunds Policy
Our promise: clear listings, real photos, and fair resolutions when something isn't right.
This policy applies to all purchases made through the 4More ecosystem, including Pay4More, Bin4More, Bid4More, and Fix4More. Each channel may have additional terms based on the nature of the sale.
1. Important Notes
All items sold through 4More are liquidation, overstock, returned, or open-box goods. Conditions are disclosed upfront using our standardized grading system. Please review item condition notes and photos carefully before purchasing.
2. Eligibility for Returns
You may be eligible for a return or refund if:
- You received a different item than what was listed
- The item was damaged in transit (not pre-existing damage that was disclosed)
- There is an undisclosed issue not mentioned in the listing's condition notes or photos
3. Items Not Eligible for Return
- Items marked as Final Sale or As-Is
- Issues that were disclosed in the listing (dents, scratches, missing parts, etc.)
- Damage caused by the customer after delivery or pickup
- Items returned outside the return window
4. Return Window
Returns must be requested within 7 days of delivery or pickup. Items must be in the same condition as received, with all original packaging and accessories included.
5. Refund Method
Approved refunds are processed to the original payment method. Refunds typically take 5–10 business days to appear on your statement after approval.
6. Shipping & Return Costs
If the return is due to a 4More error (wrong item, undisclosed damage), we cover return shipping costs. For all other eligible returns, the customer is responsible for return shipping.
7. How to Request a Return
To initiate a return, contact our support team with your order number and a description of the issue:
- Email: support@4more.ca
- Phone: +1 (905) 582-2267
8. Condition & Disclosure Standards
For details on how item conditions are defined and disclosed, visit our Item Conditions & Sales Channels page.